JODI is currently Senior Director of Customer Support and SaaS Operations at Astute Solutions. She is responsible for leading and managing global support and operations teams at Astute, a SaaS company specializing in the development of cutting edge technologies that transform the customer care marketplace. Software products that she supports include Customer Relationship Management (CRM), Social Media Monitoring, Web Self-Service, and Knowledge Management tools. Jodi has more than 11 years combined management experience. She has a tactical management style focused on building strong customer relationships through employee development and effective business process creation.