Leslie Shore, M.A. in Human Development, St. Mary’s University, is the owner of Listen to Succeed, a consultancy that focuses on using listening analytics to help clients achieve their highest level of effective communication. Her book, Listen to Succeed and its companion listening analytics tool, Listening Effectiveness Profile, is used in universities, businesses, and non-profits throughout the United States and Canada. Leslie applies the wisdom earned from 15 years in the educational field as a professor of communication and workplace diversity, and 25 years in the retail industry and personnel management fields to every interactive keynote, seminar, facilitation, and coaching session. Using her life experience, she developed a four pronged communication methodology to use with clients: issue analysis, critical thinking, values analysis, and appropriate communication approaches. A featured columnist with New Thought, New Life; her published articles appear in several magazines.