Mike Eberhardt is a Global Industry Principal for Public Sector at SAP Hybris Software. He brings over 20 years of Public Sector experience including 18 years with Sun Microsystems and Oracle in Europe, Middle East and Africa. He worked hand in hand with International Organisations, like the World-bank, the UN, USAid on ICT Universities projects in Sub-Sahara Africa. Mike’s focus on Omni-Channel commerce business development with Hybris for 4 years puts him in a unique position to holistically view and apply learnings from the disruption by consumers to retail and by extension, into their roles as citizens, influencing the sift to digitally engaging with all levels of government over the last 2 years. His experience spans product strategy product and solution management, driving out the latest offerings by SAP Hybris for the public Sector, a unique product for citizen engagement.