Mark Wilson is President and CEO of Ryla, Inc., www.ryla.com, which he co-founded with his wife, Shelly Wilson, in 2001. Wilson’s philosophy regarding customer contact services is simple: provide “Excellent Interactions Every Time.” His commitment to this brand promise has allowed Ryla to grow into a nationally recognized domestic customer support and contact center with state-of-the-art technology, a diverse client portfolio and more than 2,100 employees in Atlanta and Mobile, AL. Before founding Ryla, Wilson was a 15 year veteran at Dun & Bradstreet, the leading provider of global business information, where his career began at one of the company’s call centers. Over time, Wilson ascended to assistant vice president and was ultimately tapped to manage one of D&B’s most successful contact center bureaus. A native of Arkansas, he earned his bachelor’s degree in Business Administration and Management at Wilberforce University. He is a member of the Centers of Excellence of the National Minority Supplier Development Council, the Georgia Minority Supplier Development Council, The Young Presidents’ Organization (YPO) and Kappa Alpha Psi Fraternity.