Leslie Hand
As Group Vice President for IDC Retail Insights, Leslie Hand manages the retail research team for IDC Retail Insights and conducts research digital and touch-free omnichannel retail technologies, given the threats and opportunities now facing the entire retail ecosystem from evolving consumer behaviors. Hand works with retailers and technology providers on developing best practices and strategies leveraging IDC quantitative and qualitative data sets. Before joining IDC, Ms. Hand spent 28 years in the retail industry. As an analyst, Leslie has been widely acknowledged at the person that coined the term “omni-channel”.
