International Bestselling Author and Speaker on Leadership and Business. Executive Coach and Change Management Professional Driving Increased Efficiency, Revenues and Customer Satisfaction. Experienced Non-Executive Director and Co-Founder of International Imposter Syndrome Awareness Day. A celebrated industry leader in driving substantial transformation programmes delivering operational efficiencies that result in new and retained business and greatly reduced cost of service. Gifted new business generator with demonstrable expertise spearheading effective marketing strategy and turning underperforming areas and personnel into consistent market leaders. Highly skilled executive offering extensive experience managing B2C and B2B financial services, retail and software sector strategic planning and execution. Large-scale project manager offering expertise overseeing single and multi-site organisational delivery, managing multiple disciplines and P&L accountability for 120M turnover and up to 3,500 employees. Highly skilled strategic business leader with a robust track record in leading and delivering cultural change within challenging and consolidating environments. A results-oriented executive with a creative, pragmatic and effective approach to resolving organisational issues and achieving results, working with organisations including Barclays, RBS/NatWest, Sage, British Business Bank, IRIS.