Nancy Coldham is the founding partner of a leading, privately‐owned Canadian public affairs consulting firm, The CG Group, which she started in 1981. Her career includes more than 25 years’ experience in journalism, public relations and public affairs consulting that include senior positions in federal, provincial and other governments. Her speech writing, ad copy, audio-visual script writing and full editorial services and her expertise at reputation, issues and crisis management, media relations and internal and external communications programs have benefited major Canadian and multi‐national corporations, professional associations and governments. She recently added blogging and tweeting as she ventured into the Web 2.0 world. She’s been nominated twice for a Canadian Woman Entrepreneur Award for Lifetime Achievement, a nominee for the 2009 Canadian Women in Communications Award and recipient of the Markham Board of Trade Business Excellence Innovation Award in 2007.