Rick Arquilla is President and chief operating officer of Roto-Rooter Services Company, North America’s largest provider of plumbing repair and drain services. In 1989, Rick joined Roto-Rooter as vice president of the company’s Central Region, a position he held during one of the company’s most dramatic periods of growth. In 1999, he was promoted to his current position of president and chief operating officer where he oversees the operations side of Roto-Rooter’s service business and spends much of his time at branch locations working with general and regional managers to ensure that Roto-Rooter is providing top quality plumbing and drain service. Rick may be best recognized as the featured “boss” on an episode of CBS Television’s Undercover Boss program, which aired in the United States and. The show is currently airing in international markets and has already aired in Norway, Sweden, New Zealand and Australia.