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The buzz: “By 2030…8.3 billion people with an urban proportion of about 51%. So out of necessity, smart cities are needed …” (Dr Gráinne Watson, Fujitsu) In our mobile-first, digitally connected world, consumers expect to access digital services whenever and wherever they want. Citizens expect the same personalized communications with their city governments. Is this possible? The smart future city will put the citizen at the center of service delivery models. Is your city there yet? The experts speak. Donovan Guin, IBM: “All politics is local” (Tip O’Neill). Kirk Talbott, City of Atlanta
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