The buzz: “…everyone in the world of retail, large or small, needs to ensure that they can keep up. That's why we keep on hearing about the need for ‘agility’ and ‘flexibility’ in the sector” (jimcarroll.com). Retailers today need to build from the ground up, ensure processes and technology are agile enough to adapt with growth, and keep innovating to stay consumer-relevant and globally competitive. Whew! Reality check: in the new retail culture, speedy small new entrants can and do beat the big. The experts speak. Sabrina Sigourney, Blue Marble Consulting: “Any intelligent fool can make thing
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