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The buzz: “As ML starts to power more and more products and experiences, let’s step up to our responsibility to stay human-centered” (Josh Lovejoy, https://medium.com). We’re in the era of IoT, Machine Learning, and Predictive Analytics. Beyond disrupting business models and creating new business processes, these technologies have a huge impact on the human beings who are part of the processes! But if these technologies don’t work well for the humans, what good are they? Unless innovators take a user-centric approach, they run the risk of creating a bunch of technical prototypes without deliv
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