In today's world, crisis management must do more than help respond to a crisis effectively. Taking an integrated approach by connecting the dots between risk management, crisis management, communications and business continuity will help and organization build a robust contingency framework. We speak with CS&A International Managing Principal Caroline Sapriel who is a global expert on how to manage communications during a crisis. Caroline will help us understand how and why we must integrate Business Contingency Planning and Crisis Management and Communications so that they align within a
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