May 22nd 2020: The Kinetic Enterprise: Adding Enterprise Value with Experience Management |eCard

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The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte

Friday at 6 AM Pacific /9 AM Eastern

May 22nd 2020: The Kinetic Enterprise: Adding Enterprise Value with Experience Management

Bring together human experience data and operational data, and you can respond with greater impact—to address human needs and desires in the moment, and identify opportunities to improve specific processes or functional areas. Hear Deloitte transformation specialists Steve Hibberd, Raquel Pinillios, and James Sharpe share focused insights on how ERP solutions integrated with an experience management platform can work in unison to elevate the human experience, generate efficiencies, drive growth, and support “built to evolve” Kinetic Enterprise™ capabilities. And how you can turn ERP into mor

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Featured Guests

Steve Hibberd

Steve Hibberd is a Partner in Deloitte, leading their UK SAP practice. Steve has over 20 years of Enterprise Technology and Performance experience, delivering large SAP business transformation & global template programmes. Driving digital transformation built on global SAP template rollouts and local adoption requires executive level buy-in and endorsement. Steve’s experience in delivery partner and assurance roles within SAP programmes enables him to draw a realistic perspective on strategy, approach and team dynamics. Having worked in many industry sectors, Steve brings a wealth of cross industry experience that helps introduce outside-in thinking to large scale SAP transformations in cha

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Raquel Pinillos

Raquel Pinillos leads the Customer Experience practice at Deloitte Digital in Spain where she has had the chance to lead and participate in customer centricity transformation projects for various companies. From this position she has had the opportunity to witness the rise in the importance of “the customer” as an strategic asset in the organization and help companies move from product and process centricity to customer centricity. She has led projects in leading firms cross industry for the Spanish market. She is a member of the Board for the Spanish Association for the Development of CX and is certified CX professional. She has led the publication of different studies of the state of CX ma

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James Sharpe

Based in the UK, James Sharpe leads the SAP Customer Experience management practice at Deloitte, working with clients to unlock value in their business’s by elevating the human experience. James has 22 years digital experience and, in that time, has been a change proponent working with clients to connect their operational data into experiential data with a focus on finding real opportunity to disrupt markets, or differentiate.

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