From digital and in-store experiences to overnight product delivery to customer service, customer expectations keep rising—forcing retailers to continuously adapt. As businesses of all sizes face a new competitive landscape, the pressure to innovate fast, operate flexibly, and cultivate “customers for life” has grown. Tune in as Deloitte transformation leaders discuss how organizations can evolve to address emerging retail and technology trends. The conversation will cover strategies for unifying and elevating omnichannel engagement, creating more personalized customer experiences, and ta
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