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Chances are that you’ve never heard Utilization Management unless you’re in the industry, but you have probably heard of or experienced “prior authorization” and maybe even “Fail First.” These are just two tools of Utilization Management. There are many more. In this episode, we take a close look at Utilization Management, some of its common practices and techniques, and how you can have a productive conversation with your doctor and other healthcare professionals so that the care you receive takes into consideration your needs and priorities. Our guest is Elizabeth Franklin, Executive Dire
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