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CIO Talk Network

CIO Talk Network

Wednesday at 7 AM Pacific

February 27th 2008:Does Your IT Helpdesk Help?

The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?

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https://www.voiceamerica.com/show/690/cio-talk-network 26/11/2017 08:00 26/11/2017 09:00 CIO Talk Network https://www.voiceamerica.com/show/690/cio-talk-network The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case? VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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