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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

February 29th 2012:21st Century CIO Makeover: The Reveal

Tech leaders with a traditional “CIO” title face increasing pressure to change with the times. Why? According to Asuret’s Michael Krigsman, “In the old days of corporate technology, experts guarded big computer centers and served as the high priests of technology. Few others were allowed inside their precious realm. Today, so-called ‘consumerization of IT’ means every department and function in a business has the potential to be its own IT department.” Vala Afshar at Enterasys adds, “Consumers are driving the accelerated adoption of social, mobile and cloud technologies. Service delivery org

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Featured Guests

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Michael Krigsman

Michael Krigsman, CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. A recognized authority on the causes and prevention of IT failures, he is considered an enterprise software industry "influencer” and is frequently quoted in the press on IT project and related CIO issues. Previously, Michael was CEO of Cambridge Publications and has been involved with hundreds of software development projects for small startups to Fortune 500 organizations. He serves on the Board of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.
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Brian S. Sommer

Brian S. Sommer has over 30 years experience in management consulting with a particular focus on ERP software, business process re-engineering, strategic consulting and business ecosystems. His consulting experience crosses most for-profit industries. He has presented to the executive committees of over 100 of the Fortune 500. Previously, as a global leadership partner with Accenture (nee Andersen Consulting), Brian established and ran their worldwide centers of excellence for Finance and HR, and served as Worldwide Director for their Software Intelligence Unit. He has sold, led and performed quality assurance roles on projects globally, working in Switzerland, Venezuela, Argentina and other
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Henry Chesbrough

Dr. Henry Chesbrough created the theory and coined the term ‘open Innovation’. His concept was introduced in his award-winning book, “Open Innovation: The New Imperative for Creating and Profiting from Technology” (Harvard Business Press, 2003), and extended to business model innovation in his 2006 follow-up, “Open Business Models: How to Thrive in the New Innovation Landscape”. His newest book is “Open Services and Innovation: Rethinking Your Business to Grow and Compete in a New Era” (Jossey-Bass, 2011). With global economies shifting from manufacturing-focused to services-focused, openness - and its ability to deliver improved choices for customers and better economies for corporations -
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Vala Afshar

Vala Afshar is Chief Customer Officer for Enterasys Networks, a Siemens Enterprise Communications Company. Afshar is responsible for worldwide services operations and technical support functions including contact center operations, field engineering, support engineering and infrastructure technologies. He and his team successfully implemented an award-winning (CRM Magazine Elite Services) cloud computing customer relationship management framework that enables Enterasys to use business and performance management analytics to achieve best-in-class customer satisfaction and employee retention. Enterasys' strong technical service and support capabilities are recognized globally by customers, par
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 25/10/2017 08:00 25/10/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap Tech leaders with a traditional “CIO” title face increasing pressure to change with the times. Why? According to Asuret’s Michael Krigsman, “In the old days of corporate technology, experts guarded big computer centers and served as the high priests of technology. Few others were allowed inside their precious realm. Today, so-called ‘consumerization of IT’ means every department and function in a business has the potential to be its own IT department.” Vala Afshar at Enterasys adds, “Consumers are driving the accelerated adoption of social, mobile and cloud technologies. Service delivery organizations must adapt quickly: culture, people, process and technology.” What’s going on here? Is this just a fashionable trend or a long-term impact on your company? Will provider-customer co-innovation continue? Can customer service be the key differentiator between you and your competition? Pour a cup of Joe, Earl or OJ and join us for food for thought on the 21st Century CIO Makeover: The Reveal. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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