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January 03rd 2013:On the Cutting Edge: Bank Initiatives in Mobile and Alternative Payments Reshape Customer Expectations

Mobile banking services are now table stakes in highly competitive and ever-changing payments space—and in the process reshaping the competitive space for every consumer facing business. This week, Paul Grill, Partner at First Annapolis Consulting and head of its Mobile & Alternative Payments practice, talks about how banks are leveraging mobile apps to compete with new entrants like Square. And how initiatives like mobile remote deposit capture and merchant discount offers over mobile devices changing customer expectations as they move from discovery to purchase. What does this mean for your

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Paul Grill

Paul Grill is a Partner at First Annapolis Consulting, Inc. He manages the firm’s Mobile Commerce & Alternative Payments team and also co-manages the firm’s Card Issuing practice area. For nearly 15 years, Paul has leveraged his expertise in application of new technologies to support clients in developing successful products and business strategies. In the areas of Mobile Commerce & Alternative Payments, Paul works with financial institutions, MNOs, wallet providers, processors, and networks seeking to develop new product offerings in the rapidly growing mobile commerce arena. His subject matter expertise spans mobile use cases such as payments, offers, coupons, shopping, location-based
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