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January 03rd 2013: On the Cutting Edge: Bank Initiatives in Mobile and Alternative Payments Reshape Customer Expectations

Mobile banking services are now table stakes in highly competitive and ever-changing payments spaceā€”and in the process reshaping the competitive space for every consumer facing business. This week, Paul Grill, Partner at First Annapolis Consulting and head of its Mobile & Alternative Payments practice, talks about how banks are leveraging mobile apps to compete with new entrants like Square. And how initiatives like mobile remote deposit capture and merchant discount offers over mobile devices changing customer expectations as they move from discovery to purchase. What does this mean for your

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Paul Grill

Paul Grill is a Partner at First Annapolis Consulting. He manages the Mobile Commerce & Alternative Payments team and also supports the Card Issuing practice. For over 15 years, Paul has leveraged his expertise in the application of new technologies to support clients in developing successful payments products and business strategies. In Mobile Commerce & Alternative Payments, Paul works with both the traditional payments industry and new market entrants to evaluate, develop, and enable digital wallet solutions. His subject matter expertise spans mobile use cases such as banking, payments, P2P, offers, coupons, and loyalty. Furthermore, Paul and his team author several leading studies annual
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