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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

January 16th 2013:Coffee Break with Game Changers By SAP

CRM 2013: Remember me?If you thought your customers were very demanding in 2012, wake up and smell the coffee in 2013! Is your sales team skilled enough in the art and budding-science of social monitoring and sentiment analysis to handle it? Are you analyzing field-fresh customer data and giving sales the 360-view needed to make smarter sales? Do you know when and where to use push vs. pull marketing? Are your CMO and CIO equipped to lead the way? So many questions – and our panel has answers. Big Data Power 2013: Fast, faster and wow! How is your company coping with the deluge of big data

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Featured Guests

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Jamie Anderson

Jamie Anderson is Director of Global Solutions Marketing within SAP's Customer LOB Solutions area, with a specific focus on CRM, eCommerce, and multi-channel solutions delivery. He is somewhat of a “CRM veteran”, with over 15 years’ experience in the customer-facing solutions space, and has worked with many brands in defining and implementing engaging customer experiences. Jamie is an active blogger and tweeter. Jamie’s blog: http://www.business2community.com/author/jamie-anderson#OSexzMuPVIEuUXKI.99
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Paul Greenberg

Paul Greenberg is the Managing Principal of The 56 Group, LLC, a consultancy focused on the strategy, programs, systems and outcomes of customer engagement and CRM. He is the author of CRM at the Speed of Light, which has been through 4 editions, is available in 9 languages, and is often called the "Bible of CRM." Paul is currently writing a new book on customer engagement called "The Commonwealth of Self-Interest," to be published by Harvard Business Press in very early 2016. Nicknamed the "Godfather of CRM," Paul is highly active in the industry, through his work and his writing for multiple venues including ZDNet and CRM Magazine. He also chairs CRM Evolution, the annual CRM Magazine
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R "Ray" Wang

R “Ray” Wang is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog, "A Software Insider’s Point of View". With viewership in the millions of page views a year, Ray’s blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray’s background in emerging business and technology trends, enterprise apps strategy, technology selection, and contract negotiations provides his clients and readers with the bridge between business leadership and technology adoption.
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Michael Krigsman

Michael Krigsman, CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. A recognized authority on the causes and prevention of IT failures, he is considered an enterprise software industry "influencer” and is frequently quoted in the press on IT project and related CIO issues. Previously, Michael was CEO of Cambridge Publications and has been involved with hundreds of software development projects for small startups to Fortune 500 organizations. He serves on the Board of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.
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Brian S. Sommer

Brian S. Sommer has over 30 years experience in management consulting with a particular focus on ERP software, business process re-engineering, strategic consulting and business ecosystems. His consulting experience crosses most for-profit industries. He has presented to the executive committees of over 100 of the Fortune 500. Previously, as a global leadership partner with Accenture (nee Andersen Consulting), Brian established and ran their worldwide centers of excellence for Finance and HR, and served as Worldwide Director for their Software Intelligence Unit. He has sold, led and performed quality assurance roles on projects globally, working in Switzerland, Venezuela, Argentina and other
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Denise Broady

Denise Broady is responsible for Solution Marketing (SoMa) and Competitive & Market Intelligence (CMI) in the Industry Business Solutions at SAP. Her team owns the SAP messaging and positioning across 24 industries and 11 lines of business globally and connects the market trends, understanding the key competitors to deliver insights to customers, top executives, channels, and the SAP community. Denise recently led a strategic project in Demand Management optimizing the handshake between sales and marketing, and led a separate global team responsible for rolling out the global Demand Management framework, processes, KPIs, tools and governance model. Denise joined SAP through the TopTier acqui
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Kai Finck

Kai Finck is Senior Vice President of Line of Business Solutions for Corporate Functions, comprising SAP’s solutions for Human Resources, Finance, Enterprise Asset Management, Real Estate, IT and Commodities Management. He joined SAP in 1998 as a developer in the Industry Business Unit Automotive. In 2001, he took over responsibility for the Strategic Custom Development Project with the German Armed Forces, resulting in a differentiating Industry Solution for Defense Forces & Public Security. Kai was then appointed Vice President for the Development Unit Manufacturing Industries & Defense, and two years later was named Senior Vice President for the Development Area PLM, Industries & Asset an
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 25/10/2017 08:00 25/10/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap CRM 2013: Remember me?If you thought your customers were very demanding in 2012, wake up and smell the coffee in 2013! Is your sales team skilled enough in the art and budding-science of social monitoring and sentiment analysis to handle it? Are you analyzing field-fresh customer data and giving sales the 360-view needed to make smarter sales? Do you know when and where to use push vs. pull marketing? Are your CMO and CIO equipped to lead the way? So many questions – and our panel has answers. Big Data Power 2013: Fast, faster and wow! How is your company coping with the deluge of big data, so far? Can you tell the difference between big data and good data, in time to make the right decisions? Does your sales team have the super-fresh information they need to close more profitable deals faster? You’ve heard about the power and benefits of in-memory computing, but is it hype or real? So many questions – and our panel has answers. Join us for Big Data Power 2013: Fast, faster and wow! VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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