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The Business Edge

The Business Edge

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October 23rd 2013: Developing a Service Culture While Saving Money

Rolling stones develop no moss but the best companies develop a service culture. Our guest tonight is John Tschohl

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Featured Guest

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John Tschohl

John Tschohl is called the “Guru of customer service” by USA Today, Time and Entrepreneur magazines. He is a best-selling author and internationally recognized service strategist and president of Service Quality Institute. For the last 31 years
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