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The Business Edge

The Business Edge

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October 23rd 2013:Developing a Service Culture While Saving Money

Rolling stones develop no moss but the best companies develop a service culture. Our guest tonight is John Tschohl, president of Service Quality Institute. He will help us learn what developing a service culture means, what your company needs to know before they start, what programs to put in place to continue advancing your company’s service culture, how to involve your employees generate good ideas to solve problems, and how to utilize your them to save your company a dollar a day, per employee, without you even noticing. John will also give ideas on how we create our own success and motivat

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Featured Guest

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John Tschohl

John Tschohl, called the “guru of customer service” by USA Today, Time and Entrepreneur magazines, is a best-selling author, internationally recognized service strategist and president of Service Quality Institute, the global leader in customer service. For the last 31 years he has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity and common sense. With his credibility and focus on empowerment and the power of the social media he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce. Featured on major television shows from G
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