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The Bob Pritchard Radio Show

The Bob Pritchard Radio Show

Tuesday at 5 PM Pacific

March 25th 2014:How To Handle Negative Publicity On The Web Or In Social Media

If you get negative publicity on the web or in social media, you can run and hide, try to delete them, respond in kind or tackle them head-on. Which is preferable? Believe it or not over 55% of brands do not have a strategy in place to deal with negative comments on social media; there are only two reasons why people fail, they either can’t or they won’t. If they can’t, that is easily fixed but if they won’t then they are destined to be a failure. We also discuss the importance of salespeople, without a sale you have no business; how much is great customer service worth; how to do a SW

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Kathy Cramer, Ph.D.

Kathy Cramer, Ph.D., is the founder and managing partner of The Cramer Institute in St. Louis, MO. She pioneered the development of Asset-Based Thinking approaches to coaching, consulting, and training, and inspiring individuals and organizations Kathy is the author of seven books. The latest release in the Asset-Based Thinking series, Lead Positive: What Highly Effective Leaders See, Say, and Do. She has worked with organizations such as DuPont, Microsoft, Starbucks, Peabody Energy, Deloittes, MasterCard and the US Air Force, all of whom have adopted Asset-Based Thinking approaches to developing their leaders and managing change. Kathy also founded Saint Louis University Medic
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https://www.voiceamerica.com/show/1999/the-bob-pritchard-radio-show 18/12/2017 04:00 18/12/2017 05:00 The Bob Pritchard Radio Show https://www.voiceamerica.com/show/1999/the-bob-pritchard-radio-show If you get negative publicity on the web or in social media, you can run and hide, try to delete them, respond in kind or tackle them head-on. Which is preferable? Believe it or not over 55% of brands do not have a strategy in place to deal with negative comments on social media; there are only two reasons why people fail, they either can’t or they won’t. If they can’t, that is easily fixed but if they won’t then they are destined to be a failure. We also discuss the importance of salespeople, without a sale you have no business; how much is great customer service worth; how to do a SWOT analysis and how the local retailer can take on the big-box giant. We have our very popular email segment where we address the issues that concern business no matter where they are in the world. We have a fun and educational chat with Dr. Cathy Cramer, the founder and managing partner of the Cramer Institute in St. Louis Missouri, whose practical and logical advice is now employed by over 300 major corporations, 60 hospitals and the United States Air Force. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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