SIGN-UP NOW! SIGN-UP NOW! Click to become a The VoiceAmerica Talk Member for Free!
voiceamerica-business radio logo
Apple logo Google Play Store Kindle store
Step Up and Play Big

Step Up and Play Big

Archives Available

January 07th 2015:Special Encore Presentation: The Case for Customer Service: Nice Finishes First

Join Chris and his guest Peter Shankman as they discuss “The Case for Customer Service – Nice Finishes First”. Companies have forgotten how to service the customer to create amazing moments, and it's costing them, big-time. 90% of companies say they provide excellent customer service, yet only 8% of customers say the same. (Source: Bain & Company). 91% of customers say they won't go back to a company after just one bad customer service experience. (Source: Bain & Company). Amazing customer service has become the exception, not the norm. And it's costing your company millions of dollars in lost

Read more
Share Email SHARE

Tune in

Archives Available on VoiceAmerica Business Channel

Featured Guest

Guest Image

Peter Shankman

Peter Shankman is a Dad, husband, entrepreneur, and angel investor. He’s a world traveler by design and necessity. He’s an Ironman Triathlete, a NASA Advisor, a Dell Entrepreneur-in-Residence, a board member, advisory board member, TEDx speaker, and cat father, who blames ADHD for most of his success. Peter is best known for founding Help A Reporter Out (HARO), the social media website that redefined how journalism and PR works by connecting millions of sources with hundreds of thousands of journalists around the world each day, for free. HARO was acquired by Vocus in 2010. Peter recently launched Shankman|Honig, a new consultancy designed to reinvent customer service, at facebook Share On Facebook
twitter Share On Twitter
Linkedin Share On LinkedIn
Share Email Share this E-mail
Email Host Email the Host

Connect with VoiceAmerica

Download our mobile apps
App store Google play Blackberry store
Facebook Twitter Linkedin Social Media