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Embrace Conflict with conflict resolution and difficult conversations experts; Jeff Cohen and Esther Bleuel.
Key Messages
1)Dialogue allows us to create meaning together
2)Conflict, if positively responded to, can generate possibilities and strong relationships, and
3)Ethics and standards provide integrity to any process that builds understanding, trust and, ultimately, agreement.
Too often, leaders avoid conflict, give in, get reactionary or waste resources focusing on being right, punishing or paying off those who oppose. Such leaders provide an incentive to be a dysfunctional team.
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