The Key to Automotive Industry Disruption: Become Customer-Obsessed - Part 2

May 22, 2019
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “Today’s average high-end car has roughly seven times more code than a Boeing 787” (mckinsey.com). The auto industry faces unprecedented changes: ride and car-sharing, electrification, autonomy, climate change regulation, new ownership and distribution models. Each one challenges the industry’s ability to be nimble and quickly reinvent itself, neither of which automotive does well. What will it take to turn customers into fanatics, products into obsessions, employees into ambassadors, and brands into religions? The experts speak. Jordan Katz, Qualtrics: “The dinosaurs became extinct because they didn't have a space program. And if we become extinct because we don't have a space program, it'll serve us right!" (Larry Niven as quoted by Arthur C. Clarke). Moncombu Raju, SAP: “The world’s gone from flat, to fast, to deep (and probably be psychic next)!” (Thomas L. Friedman). Join us for The Key to Automotive Industry Disruption: Become Customer-Obsessed – Part 2.

Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel

Game-changing technologies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

If you’re not already having a weekly breakfast with game-changers, join us for valuable food for thought, inspiration and information. Learn how you can become the savvy innovator who takes your company across the finish line as you look ahead to the next breakthrough strategy. Coffee Break with Game-Changers, Presented by SAP, is broadcast live every Wednesday at 8 AM Pacific Time and 11 AM Eastern Time on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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Episode Directory

May 2019

  • 5/22/2019: The Key to Automotive Industry Disruption: Become Customer-Obsessed - Part 2 Listen Now
  • 5/15/2019: The Future of Equality in Business, Technology and Innovation - Part 2 Listen Now
  • 5/8/2019: Is Digital Selling Dead? - Part 2 Listen Now
  • 5/1/2019: Accessible and Inclusive UX Design: The Business Case - Part 2 Listen Now

April 2019

March 2019

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