How Southwest Makes Recognition Fly
June 22, 2010
Hosted by Roy Saunderson and S. Max Brown
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Guest Information
Episode Description
Arriving on Real Recognition Radio this week is Southwest Airlines’ Sunny Abercrombie and Leslie Shults. Air travel is seldom pleasant, with continuing cutbacks one has become accustomed to disgruntled customs agents and flight attendants. But when customers fly Southwest Airlines, travelers are often pleasantly surprised. Their vibrant corporate culture has created a positive workplace and flyers are reaping the benefits. Sunny is the Senior Director Culture Services and Leslie is the Team Leader/Planner Culture Activities. The two will show you how to create a recognition culture that filters down to your customers. And you’ll be happy to learn there’s a financial benefit to all the fun Southwest has!
Real Recognition Radio
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You spend 70% of your week in the office. Work should be enjoyed, not endured! We’re going to help you create a better, more positive workplace. A pleasant workplace has much more powerful consequences than you might anticipate – it increases morale, productivity, loyalty and even reduces turnover. This is how the best companies differentiate themselves from the competition. Real Recognition Radio is going to go back to what recognition is really all about. We’re going to help make better people and create more positive relationships. We’ll look at what’s new and exciting in the field of employee rewards, recognition and incentives. We’ll also talk to people who have lived successes and failures to help us learn what works and what doesn’t. Real Recognition Radio will show you how to get real results in the workplace through meaningful recognition solutions.
Roy Saunderson and S. Max Brown
Roy Saunderson, president and founder of the Recognition Management Institute, is a leading North American expert on employee recognition. A professional speaker for over 20 years, Roy founded RMI over 14-years ago to address the difficulty managers have giving effective recognition to their employees. He has consulted and presented to clients across North America and Europe and has been published extensively on employee recognition. Following the successful launch of his second book, GIVING the Real Recognition Way, he is currently writing additional books to assist senior leaders become more strategic with applying employee recognition the right way.
In the last ten years, S. Max Brown, VP of Organizational Learning for RMI, has made nearly one thousand presentations in locations around the world. He has taken clients rappelling off the Great Wall of China, facilitated at the Parliament of World Religions Conference in Spain, and even survived a severe winter presentation in Regina, Saskatchewan. With his experience in leadership training, speaking, and facilitating around the world, Max brings a global perspective to the challenge of motivating people. Max laces his presentations with stories and examples that inspire people to act. Audiences at companies such as American Express, GE, HSBC, and Jones Apparel have raved about his interactive, engaging style. As a result, he travels 200,000 miles per year to deliver presentations to clients around the globe!
