Future of Customer Experience: Fast Forward

March 6, 2014
Hosted by Bonnie D. Graham

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Episode Description

The buzz: User experience. The past decade has seen an accelerated, pervasive evolution in the B2C and B2B user experience, with the introduction and adoption of mobile technology at its core. Consumers have come to expect–and demand– intuitive simplicity in apps, speed-to-satisfaction and personalized customer experiences. If this rapid pace of change continues with more technical advances in hardware and networks, how will we interact with our computers in the next five years? Put simply, will technology, business trends, and culture limit or knock the socks off of tomorrow’s buyers and users? The experts speak. Jeremy Cox, Ovum: “90 percent of firms are flying blind and at risk of becoming irrelevant.” Jaco Van Eeden, Deloitte: “Enterprise users should not need any training to use the enterprise systems.” Peter Spielvogel, SAP: “You’ve got to start with the customer experience and work backwards to the technology.” (Steve Jobs, at worldwide developer conference in 1997). Join us for The Future of Customer Experience: Fast-Forward

Future of Business with Game Changers, Presented by SAP

Future of Business with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific Time/10 AM Eastern Time on VoiceAmerica Business Channel

The world of business is being dramatically impacted by the increasing adoption of the Cloud, and by the mainstreaming of new technologies that have hitherto been the domain of imaginative Hollywood films, including artificial intelligence, machine learning, Internet of Things, augmented reality and more.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our series on how modern technology is completely redefining the world of business, on the Future of Business with Game-Changers.

With digital transformation becoming a mission-critical imperative, every company needs to simultaneously chart its future path while keeping an eye on the rear-view mirror to see who’s coming up in the fast lane to overtake them. In many ways, this is making every business a technology business, no matter their size, industry or geographic location.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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