Future of Make for Me: The Luxury of Customer Centricity

April 24, 2014
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Individuality. Henry Ford is often credited with speeding the transition from a “Make for Me” economy to a mass-produced economy of “any color you want, as long as it’s black”. But consumers recently began demanding “Made for Me” products and services at lower prices and higher quality. Can technology help companies answer their cry and stay in business? The experts speak. Whitney Johnson, Disruptive Innovation Facilitator: “Winners know when to quit.” (whitneyjohnson.com/knowing-when-to-quit). Elizabeth Hedstrom Henlin, TBR: “Whenever you find yourself on the side of the majority, it is time to pause and reflect.” (M. Twain) Reuven Gorscht, SAP: “’Where everybody knows your name…and they’re always glad you came.’ Business has been dehumanized. The bartender who knew you by name is replaced by big brands and barcodes. ‘Make for me’ economy brings back customer centricity in new, and arguably even better, ways.” Join us for Future of Make for Me: The Luxury of Customer Centricity.

Future of Business with Game Changers, Presented by SAP

Future of Business with Game Changers, Presented by SAP

Thursday at 7 AM Pacific Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on a glimpse into tomorrow’s hot business and industry trends, on The Future of Business with Game Changers.

Learn how you can become the savvy Transformation Leader who takes your company across the finish line as you look ahead to the next wave of business innovation.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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