Tis the Season for Retailers: Managing A Contingent Workforce

December 11, 2014
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Retail. ‘Tis the time for seasonal hiring, especially in retail. But as 82% of retailers increasingly hire contingent, intermittent, and consultant employees, they need to engage and understand this part-time workforce to ensure an optimal shopping experience all year. Any lessons here for non-retailers? The experts speak. Brian Kilcourse, RSR Research: “In the age of the omni-channel shopper, consumers expect retail employees to be at least as well-informed about products and services as they are.” Mukesh Nakra, Infosys: “The achievements of an organization are the results of the combined efforts of each individual.” (Vince Lombardi) Jerry Hoberman, Deloitte: “In the world of the ‘new normal’, workforces are expected to be as flexible as the demands of customers they serve.” David Swanson, SAP: “Always treat your employees exactly as you want them to treat your best customers.” (Stephen R. Covey) Join us for ‘Tis the Season for Retailers: Managing A Contingent Workforce.

Future of Business with Game Changers, Presented by SAP

Future of Business with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific Time/10 AM Eastern Time on VoiceAmerica Business Channel

The world of business is being dramatically impacted by the increasing adoption of the Cloud, and by the mainstreaming of new technologies that have hitherto been the domain of imaginative Hollywood films, including artificial intelligence, machine learning, Internet of Things, augmented reality and more.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our series on how modern technology is completely redefining the world of business, on the Future of Business with Game-Changers.

With digital transformation becoming a mission-critical imperative, every company needs to simultaneously chart its future path while keeping an eye on the rear-view mirror to see who’s coming up in the fast lane to overtake them. In many ways, this is making every business a technology business, no matter their size, industry or geographic location.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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