Digital Mindset: Keeping Customers at the Center of Your Business
May 17, 2016
Hosted by Bonnie D. Graham
The buzz: "Tension, pressure..." All B2C and B2B businesses are racing to go digital, driven by new and different competition, fast-advancing technology, and relentless profit pressures. As your company faces such challenges, how can you keep your customer at the center of what you do, and predict, design and deliver a new service or product before they know they even want it? The experts speak. Gray Scott, SeriousWonder.com: “Nothing reveals your personality more succinctly than your characteristic emotional reaction to novelty and change over time and across many situations” (Winifred Gallagher). Daniel Gwynn, TCS: “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves” (Steve Jobs). Ira Berk, SAP: “Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers” (Ross Perot). Join us for Digital Mindset: Keeping Customers at the Center of Your Business.
The Future of the Future with Game Changers, Presented by SAP
Tuesday at 7 AM Pacific Time on VoiceAmerica Business Channel
Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on the Future of the Future. We’ll explore trends that may seem futuristic but are happening right now. These trends will have significant impact on your organization, whatever your size, industry, and locations, and, of course, will affect your day-to-day lifestyle. The future is happening fast, and we will help you align your organization to not just cope, but to thrive in the short and long term.
Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. The Future of the Future with Game Changers, presented by SAP, can be heard live Tuesdays on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.
SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.