Janaki Kumar is the Head of Strategic Design Services, America in SAP’s Design and Co-Innovation Center. She leads a team of designers who work directly with customers to transform their user experience. She has over a decade of experience building, coaching, and leading high performance teams to deliver design-led innovation. Janaki is the co-author of the book, Gamification at Work – Designing Engaging Business Software. She has a Masters degree in Information Systems from Boston University and has authored 20 intellectual property patent applications of innovative user experiences.