Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's podcast explores “Financial Intelligent Automation in the Digital Bank: Intelligent Customer Experience.”
By 2022, 40% of in-branch banking transactions will be initiated as pre-staged transactions or appointments for specialists that start on digital platforms and are fulfilled on bank-owned technology and physical locations. The IDC Financial Insights Team of Marc DeCastro, Aaron Press and Jerry Silva discuss how data and automation can improve the customer experience, from the front lines of custom
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