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Transformational Energy Leadership

Transformational Energy Leadership

Friday at 8 AM Pacific

June 07th 2019:Encore: Transformational Leaders Truly Care!

An advocate for customer service excellence, Schulze has elevated the art of customer care across his six-decade career in luxury hospitality by truly caring, a passion demonstrated to his guests, teams and colleagues alike. He believes customer care is the most undervalued (and overlooked) elements in business today. In his debut book EXCELLENCE WINS: A No-Nonsense Guide to Becoming the Best in a World of Compromise, Schulze reveals how the act of caring is the key to exceptional customer service – and success – in any industry today. Schulze will discuss how his model of leadership merge

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Featured Guest

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Horst Schulze

Horst Schulze is one of the foremost hoteliers in the world. As the current Chairman and Chief Executive Officer of Capella Hotels and Resorts and Solis Hotels & Resorts. Schulze co-founded The Ritz-Carlton Hotel Company and filled several roles culminating as President at The Ritz-Carlton Company, L.L.C. There he was instrumental in the conceptualization of the operating and service standards becoming two-time Malcolm Baldrige Award winners during his leadership. Schulze has been recognized as “Corporate Hotelier of the World,” by HOTELS Magazine, and was awarded the prestigious Ishikawa Medal for his personal contributions to the quality movement. He serves on the boards of Cancer Treatm
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https://www.voiceamerica.com/show/2737/transformational-energy-leadership 24/06/2019 06:00 24/06/2019 07:00 Transformational Energy Leadership https://www.voiceamerica.com/show/2737/transformational-energy-leadership An advocate for customer service excellence, Schulze has elevated the art of customer care across his six-decade career in luxury hospitality by truly caring, a passion demonstrated to his guests, teams and colleagues alike. He believes customer care is the most undervalued (and overlooked) elements in business today. In his debut book EXCELLENCE WINS: A No-Nonsense Guide to Becoming the Best in a World of Compromise, Schulze reveals how the act of caring is the key to exceptional customer service – and success – in any industry today. Schulze will discuss how his model of leadership merged with customer service at the highest level. His “no excuses” approach stresses the importance of language and all the details, as the smallest touches never go unnoticed. These principles helped reshape today’s concept of service, and now transcending hospitality, they’re applied in every industry seeking competitive advantage. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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