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An advocate for customer service excellence, Schulze has elevated the art of customer care across his six-decade career in luxury hospitality by truly caring, a passion demonstrated to his guests, teams and colleagues alike. He believes customer care is the most undervalued (and overlooked) elements in business today. In his debut book EXCELLENCE WINS: A No-Nonsense Guide to Becoming the Best in a World of Compromise, Schulze reveals how the act of caring is the key to exceptional customer service – and success – in any industry today.
Schulze will discuss how his model of leadership merge
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