SIGN-UP NOW! SIGN-UP NOW! Click to become a The VoiceAmerica Talk Member for Free!
voiceamerica-business radio logo
Apple logo Google Play Store Kindle store
The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte
top banner

The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte

Friday at 6 AM Pacific /9 AM Eastern

May 22nd 2020: The Kinetic Enterprise: Adding Enterprise Value with Experience Management

Bring together human experience data and operational data, and you can respond with greater impact—to address human needs and desires in the moment, and identify opportunities to improve specific processes or functional areas. Hear Deloitte transformation specialists Steve Hibberd, Raquel Pinillios, and James Sharpe share focused insights on how ERP solutions integrated with an experience management platform can work in unison to elevate the human experience, generate efficiencies, drive growth, and support “built to evolve” Kinetic Enterprise™ capabilities. And how you can turn ERP into mor

Read more
Share Email SHARE
Download PDF DOWNLOAD PDF
Get Code GET CODE

Tune in

Friday at 6 AM Pacific Time/9 AM Eastern Time on VoiceAmerica Business Channel
LISTEN LIVE
EPISODE ON DEMAND
VIEW HOST PAGE
Questions? Comments?
Call In Live!
Toll Free: 1-866-472-5790
Intl: 001-480-398-3352

Featured Guests

Guest Image

Steve Hibberd

Steve Hibberd is a Partner in Deloitte, leading their UK SAP practice. Steve has over 20 years of Enterprise Technology and Performance experience, delivering large SAP business transformation & global template programmes. Driving digital transformation built on global SAP template rollouts and local adoption requires executive level buy-in and endorsement. Steve’s experience in delivery partner and assurance roles within SAP programmes enables him to draw a realistic perspective on strategy, approach and team dynamics. Having worked in many industry sectors, Steve brings a wealth of cross industry experience that helps introduce outside-in thinking to large scale SAP transformations in cha
Read more
Guest Image

Raquel Pinillos

Raquel Pinillos leads the Customer Experience practice at Deloitte Digital in Spain where she has had the chance to lead and participate in customer centricity transformation projects for various companies. From this position she has had the opportunity to witness the rise in the importance of “the customer” as an strategic asset in the organization and help companies move from product and process centricity to customer centricity. She has led projects in leading firms cross industry for the Spanish market. She is a member of the Board for the Spanish Association for the Development of CX and is certified CX professional. She has led the publication of different studies of the state of CX ma
Read more
Guest Image

James Sharpe

Based in the UK, James Sharpe leads the SAP Customer Experience management practice at Deloitte, working with clients to unlock value in their business’s by elevating the human experience. James has 22 years digital experience and, in that time, has been a change proponent working with clients to connect their operational data into experiential data with a focus on finding real opportunity to disrupt markets, or differentiate.
Read more

Share This Episode

facebook Share On Facebook
twitter Share On Twitter
Linkedin Share On LinkedIn
Share Email Share this E-mail
https://www.voiceamerica.com/show/3932/the-kinetic-enterprisetm-built-to-evolve-presented-by-deloitte 13/07/2020 04:00 13/07/2020 05:00 The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte https://www.voiceamerica.com/show/3932/the-kinetic-enterprisetm-built-to-evolve-presented-by-deloitte Bring together human experience data and operational data, and you can respond with greater impact—to address human needs and desires in the moment, and identify opportunities to improve specific processes or functional areas. Hear Deloitte transformation specialists Steve Hibberd, Raquel Pinillios, and James Sharpe share focused insights on how ERP solutions integrated with an experience management platform can work in unison to elevate the human experience, generate efficiencies, drive growth, and support “built to evolve” Kinetic Enterprise™ capabilities. And how you can turn ERP into more than an engine for efficient operations—but as part of an end-to-end “Lead to Loyalty” solution for understanding the customer perspective and automatically using those insights to act immediately and intelligently. Learn how global leaders are using experience management solutions to achieve many goals. Join us for The Kinetic Enterprise: Adding Enterprise Value with Experience Management. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
Email Host Email the Host

Connect with VoiceAmerica

Download our mobile apps
App store Google play Blackberry store
Facebook Twitter Linkedin Social Media
presspass-banner