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Real Recognition Radio

Real Recognition Radio

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October 19th 2010:President and COO—Getting to the ROOT of What Matters

If C-level leaders were to dig down into the trenches and work side by side with their employees for just a day, would they change their leadership practices? Next week’s Real Recognition Radio guest, Rick Arquilla, President and COO of Roto-Rooter Services Company, will provide an answer with first-hand experience. Rick may be best recognized as the featured “boss” on an episode of CBS Television’s Undercover Boss program, which aired in the United States, and in international markets. Tune in to next week’s episode to learn how Rick works with general and regional managers utilizing em

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Featured Guest

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Rick Arquilla

Rick Arquilla is President and chief operating officer of Roto-Rooter Services Company, North America’s largest provider of plumbing repair and drain services. In 1989, Rick joined Roto-Rooter as vice president of the company’s Central Region, a position he held during one of the company’s most dramatic periods of growth. In 1999, he was promoted to his current position of president and chief operating officer where he oversees the operations side of Roto-Rooter’s service business and spends much of his time at branch locations working with general and regional managers to ensure that Roto-Rooter is providing top quality plumbing and drain service. Rick may be best recognized as the feat
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