SIGN-UP NOW! SIGN-UP NOW! Click to become a VoiceAmerica Member for Free!
Voiceamerica radio logo
voiceamerica-business radio logo
Apple logo Google Play Store Kindle store
Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

September 24th 2014:Retail Update: Winning the Hearts, Minds, Wallets of Fashionistas .

The buzz: Retail. As NY Fashion Week ends, fashion retailers are under more competitive pressure than ever to deliver great “retail therapy” experiences that consistently meet or exceed customers’ expectations. And because customers shop brands, not channels, retailers must deliver at all points along the shopping journey. But how? The experts speak. Scott McKain, Expert on Distinction: “The attributes that many retailers believe make their customer experience differentiated in the marketplace are precisely the same ones that competitors are promoting as their points of uniqueness.” Vicki Can

Read more
Share Email SHARE
Download PDF DOWNLOAD PDF
Get Code GET CODE

Tune in

Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel
LISTEN LIVE
EPISODE ON DEMAND
VIEW HOST PAGE
Questions? Comments?
Call In Live!
Toll Free: 1-866-472-5790
Intl: 001-480-398-3352

Featured Guests

Guest Image

Scott McKain

Scott McKain helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.” He creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers, and how to stand out and move up, regardless of the economic climate in your industry. One of about 150 living members of the Professional Speakers Hall of Fame, he was recognized by Social Media Marketing Magazine as one of the 50 most influential marketing authors on Twitter, and by GenJuice, a leading resource for emerging professionals, as one of the “Top 25″ people for Gen Y and Millennial leade
Read more
Guest Image

Vicki Cantrell

Vicki Cantrell, SVP, Communities and Executive Director, Shop.org, is senior vice president, communities, and executive director of Shop.org at the National Retail Federation (NRF). She is responsible for providing strategic direction and management of Shop.org, NRF’s digital retail division. Additionally, she provides oversight for all NRF communities, including NRF’s CIO Council, CMO Council, the Association of Retail Technology Standards (ARTS) and Loss Prevention. Prior to joining NRF, Vicki served as the COO and CIO of Tory Burch during a period of extreme growth and expansion domestically and internationally. During her storied retail career, Vicki has also worked as CIO of Giorgio Arm
Read more
Guest Image

Andrea France

Andrea France, Retail Industry Principal, Fashion Apparel and Footwear, has been with SAP for over 15 years, working in the fashion retail and wholesale verticals. With more than 25 years of buying, merchandising, store operations and technology systems experience in the apparel, footwear, and accessories market, she applies vast fashion industry expertise, focusing on technology as a driver of strategic growth through operational excellence in supply chain, wholesale and retail integrated systems. Before SAP, Andrea worked in technology project management, implementation and consulting for JBA Software, managing various apparel, footwear and retail clients. Her fashion retail background beg
Read more

Share This Episode

facebook Share On Facebook
twitter Share On Twitter
Linkedin Share On LinkedIn
Share Email Share this E-mail
https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 20/12/2017 08:00 20/12/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap The buzz: Retail. As NY Fashion Week ends, fashion retailers are under more competitive pressure than ever to deliver great “retail therapy” experiences that consistently meet or exceed customers’ expectations. And because customers shop brands, not channels, retailers must deliver at all points along the shopping journey. But how? The experts speak. Scott McKain, Expert on Distinction: “The attributes that many retailers believe make their customer experience differentiated in the marketplace are precisely the same ones that competitors are promoting as their points of uniqueness.” Vicki Cantrell, National Retail Federation: “Perfection is the enemy of the good. Don’t worry, be crappy.” (V. Cantrell, combining quotes). Andrea France, SAP: “Fashion is not something that exists in dresses only. Fashion is in the sky; in the street. Fashion has to do with ideas, the way we live, what is happening.” (Coco Chanel). Join us for Retail: Winning the Hearts, Minds, Wallets of Fashionistas . VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
Email Host Email the Host

Connect with VoiceAmerica

Download our mobile apps
App store Google play Blackberry store
GPlus Facebook Twitter Linkedin Social Media
presspass-banner