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Digital World with Game Changers, Presented by SAP
Tuesday at 7 AM Pacific/10 AM Eastern
June 23rd 2015: Social Gets Serious: Customer Experience Management Tools
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The buzz: Seriously.
Social media is the real deal.
How? It can help achieve and surpass your customer support goals.
Who says? Key findings from a 1000-company research study.
Reality? More service interactions are taking place over social channels.
Best results: Integrate social media activity with customer engagement strategies.
Ready?
The experts speak:
Brent Leary, CRM Essentials: “We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better” (J. Bezos). Joe Hughes
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Tuesday at 7 AM Pacific/10 AM Eastern Time on VoiceAmerica Business Channel
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Brent Leary
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Brent Leary is a CRM industry analyst, advisor, author, speaker and award-winning blogger. He is co-founder and Partner of CRM Essentials LLC
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Joe Hughes
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Joe Hughes leads EY's Emerging/Cloud Applications practice, including marketing, sales, service, social, collaboration and search.
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Reza Soudagar
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Reza Soudagar, Senior Director in Customer Engagement and Commerce group at SAP, has more than two decades of experience in business consulting, IT strategy
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