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September 14th 2015:'The Restaurant Doctor' with Bill Marvin

This week, I welcome in special guest, Bill Marvin, the Restaurant Doctor! If you want to learn what it takes to create world-class service – as an individual or as a business – join me as we talk about the enormous value of customer service and how to do it better than your competitors. Hey, don’t think this episode is only about restaurants, hospitality, or food service. After years as an owner and operator or restaurants, clubs, and hotels., Bill has identified and understands the human factors that are common to the success and growth of all types of service businesses!

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Featured Guest

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Bill Marvin

Bill Marvin, The Restaurant Doctor™ is the leading authority on how good restaurants can become great restaurants. He helps independent operators create organizations that can prosper in tough times and bring out their workers’ innate ability to deliver exceptional service. A veteran of the foodservice industry, Bill has managed hotels, institutions and clubs. He has owned and operated full service restaurants. He has had the keys in his hand, his name on the loans and the payrolls to meet. He has been there. Bill’s current focus is on triggering a contagious resurgence of hospitality in the world starting by helping independent restaurant operators re-discover the roots of our indus
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