Encore: Designing the Future of Customer Experience

November 30, 2017
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “A satisfied customer is the best business strategy of all” (Michael Leboef). The pressure on companies to create compelling customer experiences is so fierce, it has been elevated to the C-Suite. A key strategy is personalization, being “in the moment” with the consumer. What will the customer experience look like tomorrow as companies seek to delight consumers and confound competitors across industry lines? The experts speak. Andreas Hauser, SAP: “You’ve got to start with the customer experience and work back toward the technology, not the other way around” (Steve Jobs). Maricel Cabahug, SAP: “I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do” (Leonardo da Vinci). Jennifer Ford, SAP: “The wise know their weakness too well to assume infallibility: and he who knows most, knows best how little he knows” (Thomas Jefferson). Join us for Designing the Future of Customer Experience.

Designing the Future with Game-Changers, Presented by SAP

Archives Available on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series Designing the Future with Game-Changers.

We’ll explore the design of the future and how it continues to change as it unfolds – across education, healthcare, customer experience, the supply chain, transportation, a global innovation culture and other areas that impact us daily. Technology races forward. How do we keep a human face on digital disruption so it includes all of us?

Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Designing the Future with Game-Changers, presented by SAP.

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Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. In 2011, working at the enterprise software leader SAP, she successfully created, produced and hosted the weekly “Coffee Break with Game-Changers” business thought leadership roundtable radio series. Over the next eight years, she developed 45 additional series that attracted millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has also been engaged by other global enterprises to develop and host their radio and podcast series. What powers Bonnie’s passion for radio? She “loves speaking with smart people!”

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