Encore: Designing the Future of Customer Experience

November 30, 2017
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “A satisfied customer is the best business strategy of all” (Michael Leboef). The pressure on companies to create compelling customer experiences is so fierce, it has been elevated to the C-Suite. A key strategy is personalization, being “in the moment” with the consumer. What will the customer experience look like tomorrow as companies seek to delight consumers and confound competitors across industry lines? The experts speak. Andreas Hauser, SAP: “You’ve got to start with the customer experience and work back toward the technology, not the other way around” (Steve Jobs). Maricel Cabahug, SAP: “I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do” (Leonardo da Vinci). Jennifer Ford, SAP: “The wise know their weakness too well to assume infallibility: and he who knows most, knows best how little he knows” (Thomas Jefferson). Join us for Designing the Future of Customer Experience.

Designing the Future with Game-Changers, Presented by SAP

Archives Available on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series Designing the Future with Game-Changers.

We’ll explore the design of the future and how it continues to change as it unfolds – across education, healthcare, customer experience, the supply chain, transportation, a global innovation culture and other areas that impact us daily. Technology races forward. How do we keep a human face on digital disruption so it includes all of us?

Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Designing the Future with Game-Changers, presented by SAP.

Bonnie D. Graham

Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”

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Episode Directory

November 2017

  • 11/30/2017: Encore: Designing the Future of Customer Experience Listen Now

August 2017

July 2017

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