Walmart's Agile Response to Customer Expectations

July 13, 2018
Hosted by Michael Dart

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Guest Information

Episode Description

Michael Dart welcomes Steve Bratspies, Chief Merchandising Officer of Walmart and A.T. Kearney alum to Shopcast to discuss how retailers are adapting to the changes in customer demands. For example, purchasing through mobile devices, and how retailers are leveraging technology to enhance the experience and bring more customers into stores. Steve speaks on how Walmart is changing the customer experience to bring more customers into physical stores, like grocery pick-up which is expanding to 2,000 by the end of 2018. How does this affect retailers’ business models? Questions or feedback? We'd like to know your thoughts - email us at shopcast@atkearney.com.

Shopcast: Talking Retail Strategy

Shopcast: Talking Retail Strategy

Friday at 7 AM Pacific Time on VoiceAmerica Business Channel

Shopcast: Talking Retail Strategy is an in-depth look at the changes shaking the retail world. Hosted by A.T. Kearney partner and retail expert Michael Dart, Shopcast addresses topics such as new consumer values, generational and demographic trends, and emerging technologies and business models. Leading executives lend their voices to our discussions, including: Harvey Kanter, Chairman of the Board at Blue Nile, Michael Massey, former chairman at PetSmart, and David Jaffe, CEO of Ascena Retail Group.

Michael’s expertise is regularly featured in The Wall Street Journal and Financial Times, and also in his coauthored books Retail’s Seismic Shift and The New Rules of Retail.

Shopcast: Talking Retail Strategy airs live Fridays at 7 AM Pacific on VoiceAmerica Business.

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Michael Dart

Michael Dart

Michael Dart is a partner in A.T. Kearney's Consumer Products and Retail Practice. He is an accomplished consultant and advisor with a wealth of experience leading major strategic transformations and due diligence studies for many of the largest private-equity funds and global retailers. He also has extensive experience leading the development and implementation of business strategies and growth efforts. Michael is based in A.T. Kearney’s San Francisco office.

Michael has been recognized by Consulting magazine as one of its top 25 consultants. He co-authored The New Rules of Retail and Retail's Seismic Shift, both best sellers on Amazon, and is a frequent contributor in the press. He has spoken at major conferences and delivered keynote speeches at the Women’s Wear Daily Apparel and Retail CEO Summit in New York and the Global Department Store Summit in Paris and Beijing.

Before joining A.T. Kearney, Michael was a senior partner in the strategy and private equity practice at Kurt Salmon, where he led engagements for seven of the top 10 private equity funds and multiple retailers in the United States. He was also a partner with Bain and Company. Michael earned a bachelor’s degree in history and economics from Oxford University and an MBA in finance and strategic planning from the Wharton School of Business.

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