Pharmacy: Retail Pharmacists to Gain Consumer Trust
September 7, 2018
Hosted by Michael Dart
Join Michael Dart as he interviews Brian Nightengale, Senior Vice President, Community & Specialty Pharmacy of AmerisourceBergen and President of Good Neighbor Pharmacy. They discuss healthcare and retail pharmacy trends and challenges as consumers shift from interacting with pharmacies only when diagnosed with treatment options to someone who is taking more ownership of their well-being. They also discuss the concept of "pill-phobic", the phenomenon of consumers disliking taking medicine when diagnosed (being identified as not well), but the same people are very willing to go online and buy products on recommendations from family and friends to improve overall well-being.
Shopcast: Talking Retail Strategy
Friday at 7 AM Pacific Time on VoiceAmerica Business Channel
Shopcast: Talking Retail Strategy is an in-depth look at the changes shaking the retail world. Hosted by A.T. Kearney partner and retail expert Michael Dart, Shopcast addresses topics such as new consumer values, generational and demographic trends, and emerging technologies and business models. Leading executives lend their voices to our discussions, including: Harvey Kanter, Chairman of the Board at Blue Nile, Michael Massey, former chairman at PetSmart, and David Jaffe, CEO of Ascena Retail Group.
Michael’s expertise is regularly featured in The Wall Street Journal and Financial Times, and also in his coauthored books Retail’s Seismic Shift and The New Rules of Retail.
Shopcast: Talking Retail Strategy airs live Fridays at 7 AM Pacific on VoiceAmerica Business.
Michael Dart is a partner in A.T. Kearney's Consumer Products and Retail Practice. He is an accomplished consultant and advisor with a wealth of experience leading major strategic transformations and due diligence studies for many of the largest private-equity funds and global retailers. He also has extensive experience leading the development and implementation of business strategies and growth efforts. Michael is based in A.T. Kearney’s San Francisco office.
Michael has been recognized by Consulting magazine as one of its top 25 consultants. He co-authored The New Rules of Retail and Retail's Seismic Shift, both best sellers on Amazon, and is a frequent contributor in the press. He has spoken at major conferences and delivered keynote speeches at the Women’s Wear Daily Apparel and Retail CEO Summit in New York and the Global Department Store Summit in Paris and Beijing.
Before joining A.T. Kearney, Michael was a senior partner in the strategy and private equity practice at Kurt Salmon, where he led engagements for seven of the top 10 private equity funds and multiple retailers in the United States. He was also a partner with Bain and Company. Michael earned a bachelor’s degree in history and economics from Oxford University and an MBA in finance and strategic planning from the Wharton School of Business.