Getting Ahead of Retail Trends to Create Customers for Life

July 30, 2021
Hosted by Bonnie D. Graham

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Episode Description

From digital and in-store experiences to overnight product delivery to customer service, customer expectations keep rising—forcing retailers to continuously adapt. As businesses of all sizes face a new competitive landscape, the pressure to innovate fast, operate flexibly, and cultivate “customers for life” has grown. Tune in as Deloitte transformation leaders discuss how organizations can evolve to address emerging retail and technology trends. The conversation will cover strategies for unifying and elevating omnichannel engagement, creating more personalized customer experiences, and taking loyalty programs to the next level. Discover ideas for aligning your operations, your workforce, and intelligent technologies so you can boost efficiencies and take advantage of new opportunities as they arise. Learn how intelligent solutions such as AI-enabled inventory management and click-and-collect capabilities can help you make an impact in both the back office and the front office, but also learn about some tech trends that are more myth than reality. We’ll ask Deloitte’s Marcela Cordero, Sean Carnrite and Duncan Stewart for their take on The Kinetic Enterprise: Getting Ahead of Retail Trends to Create Customers for Life.

The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte

The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte

Friday at 6 AM Pacific Time/9 AM Eastern Time on VoiceAmerica Business Channel

Stand ready for the next wave of disruption with the Kinetic Enterprise(tm), presented by Deloitte. The Kinetic Enterprise is an enterprise built to evolve, no matter what the future brings. Explore insights and ideas that can help you reimagine everything, transform your business with the latest digital technologies, and address future challenges head on. Take a deep dive into the business drivers and topics that are top-of-mind for leaders today, and get essential guidance that can help you build a Kinetic Enterprise solidly atop four pillars: Clean—unburdened by technical debt, such as tremendous amounts of custom code. Intelligent—leveraging data to build intelligence, unlock insights, and make an impact. Inclusive—operating with an ecosystem of applications, services, and industry-specific capabilities for driving improvements and innovation. Responsive—anticipating change and enabled by cloud technologies that allow the enterprise to scale in any direction, on demand.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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Episode Directory

July 2021

  • 7/30/2021: Getting Ahead of Retail Trends to Create Customers for Life Listen Now
  • 7/16/2021: Empowering People with AI to Thrive in the Age of With™ Listen Now

June 2021

May 2021

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