Your Business Innovation: Fostering Fear or Evoking Excitement?

August 10, 2017
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (F.Hoque, fastcompany.com). Does the term “Business Innovation” strike fear or elicit possibility in your organization? If silo’ed business units are timidly testing Machine Learning, AR and AI, but missing the big picture, fear is likely. But if powerful new technology across your products and services is helping you exceed customers’ expectations, you’re on the way to beating less customer-centric competitors. Which type of organization will yours be by 2020? The experts speak. Reuven Gorsht, MoveSnap: “Every problem is a gift – without problems we would not grow” (Tony Robbins). Jeremy C. Thomas, Carom: “The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking” (Einstein). Jennifer Ford, SAP: “When all think alike, then no one is thinking” (Walter Lippmann). Join us for Your Business Innovation: Fostering Fear or Evoking Excitement.

Designing the Future with Game-Changers, Presented by SAP

Designing the Future with Game-Changers, Presented by SAP

Thursday at 7 AM Pacific Time/10 AM Eastern Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series Designing the Future with Game-Changers.

We’ll explore the design of the future and how it continues to change as it unfolds – across education, healthcare, customer experience, the supply chain, transportation, a global innovation culture and other areas that impact us daily. Technology races forward. How do we keep a human face on digital disruption so it includes all of us?

Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Designing the Future with Game-Changers, presented by SAP, live Thursdays on the World Talk Radio Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

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Episode Directory

August 2017

  • 8/10/2017: Your Business Innovation: Fostering Fear or Evoking Excitement? Listen Now

July 2017

June 2017

Andrea Anderson


Andrea Anderson, Vice President – Design Thinking, SAP Global Design, started with SAP in 1997 as an Instructor and Consultant in the Financial Accounting, Controlling and Project Systems modules. She then took on the responsibility for Americas Product Management team for SAP Financials with focus on Enterprise Performance Management, GRC, and electronic billing. In 2004, she joined the SAP Design Services team tasked to lead the organizational transformation of SAP towards a design-led development company. She managed and coached innovation projects applying a “Design Thinking” approach in topics such as analytics, user-interaction patterns, and social media. In 2010, she joined the SAP Cloud organization, driving product and go-to-market strategy for Finance OnDemand, with focus on Travel OnDemand. As part of SAP’s Global Design team, she has been leading, coaching and teaching teams to create delightful user experiences for business users. View Guest page

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Joshua Bernstein


Joshua Bernstein recently joined EMC as the VP of Technical Strategy for the Emerging Technologies Division. Prior to EMC, Joshua ran the Deployment and Infrastructure Architecture team at Apple for Siri for four and a half years. Joshua was a member of the small team that took Siri from launch to sixty thousand servers, deployed in seventeen locations worldwide. Prior to working at Apple, Joshua was the senior software engineer at Penguin Computing specializing in design and implementation of large scale distributed systems management software. Joshua also worked on many high profile NASA missions, including the design of the image processing pipeline for the HiRISE Camera currently onboard the Mars Reconnaissance Orbiter. Joshua has been a large contributor to the Open Source community and has contributed to projects such as Mesos, HDFS, HBASE, Zookeeper, Samba, OpenMPI, Torque, and the Linux Infiniband Stack. Joshua studied computer engineering at the University of Arizona. View Guest page

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Maricel Cabahug


As SAP’s Global Head of Design, UX and SAP Fiori product management, Maricel Cabahug leads a multidisciplinary team of designers, user researchers, architects, developers, product managers and design thinking practitioners responsible for the UX of SAP solutions. Her team is also responsible for the delivery of SAP Fiori elements, a set of metadata-driven enterprise design patterns and controls to help SAP and its ecosystem scale. By institutionalizing the design-led development process at SAP, Maricel and her team bring the design thinking methodology into product development and change how SAP develops software. Prior to joining SAP in 2011, Maricel was the CIO of Yaskawa Electric, an SAP reference customer, giving her firsthand experience of the end-to-end lifecycle of enterprise software. Maricel holds a Bachelor of Science degree in mathematics and computer science from Ateneo de Manila University and an MBA from the Lake Forest Graduate School of Management. View Guest page

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Jennifer Ford


Jennifer Ford is the Executive Director for the N. American Presales Design Thinking Team at SAP. She has been a creative and engaged SAP colleague for 12 years in various Market Units within N. America working with industries including Industrial Manufacturing & Components, Automotive, Consumer Packaged Goods, Wholesale & Distribution, Mining, Public Sector, Utilities and Higher Education. SAP uses Design Thinking internally and has for the last decade. Through various iterations of the different techniques, we began working with our customers on the methodology and mindset approximately three years ago and Jennifer was an early adopter and practitioner. Prior to SAP, she was with JD Edwards for 6 years, focused on selling enterprise resource planning applications in the Midwest. Jennifer started her career in software as an implementation and education specialist for a niche automotive supplier, Future3 in Livonia, MI, after graduating from the University of Michigan-Dearborn. View Guest page

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Linnea Garrett


Linnea Garrett joined ChiTech in 2014 as the school underwent a school transformation and is currently the only high school in the city of Chicago implementing whole school project-based learning. She was recently accepted into the Deeper Learning Equity Fellowship program, supporting school leaders to strive toward high quality deeper learning opportunities for every child, particularly from underserved areas. She also was selected to be a member of The Chicago Public Education Fund Educator Advisory Committee. Previously, Linnea served as the resident Principal in the Chicago Leadership Collaborative as a New Leaders for New Schools cohort member. Prior to her school leadership work, Linnea spent two years in instructional support roles for principals and teachers. She was an Instructional Support Specialist for the West Side High School Network and a Teaching and Learning Specialist with the Office of School Improvement. She holds a BA in Biology from Wittenberg University. View Guest page

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Kai Goerlich


Kai Goerlich, SAP SE, Chief Futurist, analyzes trends and creates future scenarios to develop thought leadership and innovation projects. He joined SAP in 1997 and worked several years as a competitive and market analyst for SAP‘s consulting unit and as Idea Director Thought Leadership in global marketing. Before SAP, Kai worked as a public relations consultant in international PR agencies and as a biologist at universities. He is a member of the Advisory Board for the Corporate Foresight Certification Program at the European Business School in Oestrich-Winkel, Germany. View Guest page

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Matt Gorbet


Matt Gorbet is a creative technologist, artist and educator. As one half of the strategic design duo Gorbet Design, he twists technology to enable memorable experiences. His inventive approach to design often leads to unanticipated uses for existing technologies. Gorbet Design has advised Fortune 100 companies on design strategy and has created surprising and delightful art interventions in retail, cultural and civic spaces. From 2010 to 2013, Matt curated TEDxWaterloo, one of North America’s largest and most successful TEDx events. In 2012 he attended and spoke at TEDxSummit in Doha, Qatar. Previously, Matt was a researcher at PARC, the Xerox Palo Alto Research Center, and has an Architecture degree from MIT and a Master of Science from the MIT Media Lab. Matt holds several patents on novel interaction technologies, and his technology artwork has been exhibited globally. View Guest page

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Susan LK Gorbet


Susan LK Gorbet is a design strategist, educator, facilitator and artist who mentors organizations on integrating design and business thinking. Most recently, she has developed a transformative program to bring design thinking and facilitation to global salespeople. She holds a Master of Design from OCADU’s Strategic Foresight and Innovation Program, and she has both studied and taught experience design, strategic foresight, design thinking, facilitation, creative thinking, innovation, design process and improvisation. Susan has been transforming cutting-edge technology into compelling experiences since the early ‘90s. She spent many years designing software in Silicon Valley where, after graduate research at Stanford, she evangelized experience design at Oracle, Silicon Graphics, Excite@Home and Snapfish. After moving to Toronto, she co-founded Gorbet Design, a design strategy firm that creates connections between people and ideas. View Guest page

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Reuven Gorsht


Reuven Gorsht is a digital transformation executive turned entrepreneur. As the Co-founder and CEO of MoveSnap, he is focused on radically transforming the relocation experience for millions of Americas who move each year. View Guest page

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Andreas Hauser


Andreas Hauser is Senior Vice President of the Design and Co-Innovation Center at SAP. The team offers design services for customers to help on their digital transformation journey. His passion is about humanizing business software through design and putting people in the center of all activities. He has more than 16 years’ experience with leading global design teams and with establishing a design-led innovation culture in large organizations. View Guest page

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Jill Irvine


Jill Irvine joined SAP in Germany in 1998 with the plan to stay two years. Almost 19 years later she’s still there, currently working on Business Innovations and Trends for SAP Global Presales. During her tenure, Jill has worked in roles in knowledge management, marketing, communications, and solution management and considers herself to be a real “Jill of all trades” – a rare but valuable generalist in a sea of specialists. Having started her SAP career as a technical translator, nearly two decades later Jill focuses on helping to “translate” tech talk into real human meaning, primarily through storytelling coaching and methodology. View Guest page

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Matthias Langholz


Matthias Langholz is a Senior Strategic Design Consultant at SAP Design focusing on Interaction Design and Design Thinking. He has more than 10 years of experience in designing digital products and has worked and lived in many countries across Europe. Based on his experiences from various customer engagements he is convinced that product and service innovation can be strategically fostered by establishing an innovation culture. In an innovation culture people are valued higher than processes, failure is perceived as learning and collaboration across organizational boundaries is a matter of course. Matthias holds a M.Sc. degree in Interaction Design from Chalmers University of Technology, Sweden and a Diploma in Digital Media from University of Applied Sciences Kaiserslautern, Germany. View Guest page

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Mark Leung


Mark Leung is the Director of Rotman DesignWorks, the Business Design Studio at the Rotman School of Management. Since 2006, Mark has specialized in Business Design, an innovation approach that integrates design thinking principles with business practice. He is responsible for developing innovation ready business talent and advancing innovation practices in often hostile organizational environments. He teaches in Executive, MBA and Undergraduate level programs and has been awarded numerous teaching awards for his work in the classroom. You can usually find Mark, running training sessions and leading industry facing innovation projects with students. He has worked in multiple sectors from healthcare and government to technology and consumer goods helping build innovation capability. He has written for Rotman Magazine, Globe and Mail, Quartz and Healthcare Quarterly on the merits of human centered design. Mark has a background in Chemical Engineering and a Rotman MBA. View Guest page

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Gavin Quinn


Gavin Quinn is the Founder and Chief Technologist at Mindset. Previously leading R&D labs at Target, his passion for design and innovation facilitated a digital revolution at some of the world’s largest enterprises. Outside of his work with clients he is deeply involved with R&D at Mindset, relentlessly writes about technology, and speaks regularly at conferences across the globe. View Guest page

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Gray Scott


Gray Scott is a New York based futurist, techno philosopher and emerging technology experts. He is the founder and CEO of SeriousWonder.com. Gray is frequently interviewed about the future of emerging technologies by major media outlets including the Discovery Channel, CBS News, Al Jazeera America, FOX News, The Washington Post, Psychology Today, and the New York Post. He is a contributing author of the upcoming book THE FUTURE OF BUSINESS that will be published on June 11th by Fast Future Publishing. View Guest page

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Dan Seewald


Dan Seewald is a Senior Director, Global Team Leader within Pfizer’s World Wide Innovation Group and leads Core Innovation which includes Pfizer’s Dare to Try Innovation & Experimentation program. Dan’s professional background is a pastoral of traditional experiences, leading high performing marketing and market research teams, as well as non-traditional experiences, such as coaching high school wrestling and radio broadcasting. Dan has spent the past 20 years in healthcare and the pharmaceutical industry. He has been trained as a moderator, as well as an ideation facilitator, and has led hundreds of innovation and experimentation workshops across numerous categories, markets and organizations. Dan did his graduate studies (MBA) at New York University in Political Economy and Marketing and has a BS in Accounting from The College of New Jersey. Dan is also a certified creative problem solving (CPS) facilitator, Design Thinking (DT) Coach and a certified public accountant (CPA). View Guest page

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Anastasia Stauffenberg


Anastasia Stauffenberg, Senior Business Manager, SAP Germany, has worked over the last 16 years in different Global teams. She has gained substantial experience in driving successful service related projects mainly focusing on UX and Mobile innovations combined with successfully driving Global delivery teams to excellence. In her current position as Global Lead of the UX CoE @ Service Innovation, she is working closely with all SAP teams across all LoBs and regions. The global setup allows her to provide customer support globally. From an end-to-end perspective, she aims at helping customers on their journey to innovation and simplification across all SAP solutions. She also is looking at all aspects that will help the SAP Services organization differentiate significantly from traditional business. She provides coaching and enabling out-of-the-box thinking and breaking new ground, paired with strong understanding of business processes and methodologies, internally and externally. View Guest page

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Jeremy C. Thomas


Leveraging his experience with design thinking, business model and value proposition design, Jeremy C. Thomas, Founder and Chief Catalyst at Carom, works with companies large and small to push the boundaries by challenging conventions and traditions, to step off of expected paths away from methodologies that mire companies in old ways of thinking. He is involved in his own projects as Carom, as well as working with SAP to drive Envision workshops. He believes it's important to embrace the philosophy of innovation, not just a methodology of innovation, to ensure we are present in every moment to recognize opportunities to create the most value for the most people. View Guest page

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Kerry Ann Williams


Kerry Ann Williams, executive director of Compete 360, co-founded the organization in 2000 to provide academic support and enrichment services to city youth and leads its initiatives to bring design thinking to under-resourced urban schools. Before launching Compete 360, she helped establish an LPGA Urban Youth Golf Program in Atlantic City, NJ, served as an assistant deputy mayor for management and productivity in Philadelphia during the Rendell Administration, and worked as a writer and analyst for various government- and policy-oriented programs. An alumna of Bryn Mawr College and the University of Pennsylvania, Kerry enjoys the challenges of developing effective programs and taking ideas from concept to implementation. View Guest page

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