Digital Customer Experience: Redesigning Your Organization

March 31, 2015
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Headache #999. What is your CXOs’ worst headache today? Redesigning the company from the customer’s lens to create an emotional, social, networked, mobile-first enterprise that appreciates the power of the crowd. Their challenges include intelligently using digital to achieve a profitable customer experience, turning digital investments into business advantages, shaping seamless operations. Can they ensure your company thrives in this digitally powered, global economy? The experts speak. Maggie Buggie, Capgemini: "It’s all invented” (Benjamin Zander). Gerry Brown, Ovum: “Today there is no room for mediocre…the key question for us at Publicis and our clients is ‘how do we de-silo and still protect our core cultures?’” (Maurice Levy). Ira Berk, SAP: “In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it” (Robert Heinlein). Join us for Digital Customer Experience: Redesigning Your Organization.

Digital World with Game Changers, Presented by SAP

Digital World with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific/10 AM Eastern Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on the Digital World. We’ll explore the complete range from the user experience across a wealth of devices right through to how major industries are transforming or reinventing themselves in this Digital Age.

Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Digital World with Game Changers, presented by SAP, can be heard live Tuesdays on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. In 2011, working at the enterprise software leader SAP, she successfully created, produced and hosted the weekly “Coffee Break with Game-Changers” business thought leadership roundtable radio series. Over the next eight years, she developed 45 additional series that attracted millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has also been engaged by other global enterprises to develop and host their radio and podcast series. What powers Bonnie’s passion for radio? She “loves speaking with smart people!”

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