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Today’s buzz: Insurance industry.
Do you gnash your teeth every time you deal with insurers? Do they even know the meaning of ‘customer experience’?
The experts speak.
Mark Breading, Strategy Meets Action: “The insurance industry is in the midst of a long transition from paper to digital, affecting every part of the business, but especially the customer experience.”
Nathan Golia, Insurance & Technology: “I had the good providence to stumble upon a plan of the city council. A construction plan of epic proportions. We're calling it a freeway. Eight lanes of shimmering cement running from her
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