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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

August 07th 2013:The Digital Insurer: Opportunities with Customer Centricity Trends

Today’s buzz: Insurance industry. Do you gnash your teeth every time you deal with insurers? Do they even know the meaning of ‘customer experience’? The experts speak. Mark Breading, Strategy Meets Action: “The insurance industry is in the midst of a long transition from paper to digital, affecting every part of the business, but especially the customer experience.” Nathan Golia, Insurance & Technology: “I had the good providence to stumble upon a plan of the city council. A construction plan of epic proportions. We're calling it a freeway. Eight lanes of shimmering cement running from her

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Featured Guests

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Mark Breading

Mark Breading is a Partner at Strategy Meets Action (SMA), a strategic advisory firm offering a unique blend of advisory, research, and project-based consulting services to insurance companies and solution providers. Mark is well known for his perspectives on innovative uses of technology in insurance and the future of the insurance industry. Mark leads the research program at SMA, and has exceptional knowledge and experience in all aspects of advanced technologies and solutions that provide value across the insurance enterprise – including data and analytics, customer communications, enterprise content management, and mobile technologies. Mark has held both technical and business roles in s
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Nathan Golia

Nathan Golia is Senior Editor of Insurance & Technology (I&T). He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. Nathan is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, he worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of SUNY College at Buffalo and a proud Western New York native.
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Kathy Hutson

Kathy Hutson is Global Insurance Segment Leader for IBM Global Insurance, specializing in technology solutions that help insurers develop compelling customer experiences and winning distribution strategies. She has over 14 years of experience in the Financial Services Industry working with insurance companies globally, including roles at Citigroup, the New York State Insurance Department, and McKinsey & Company. Kathy has a Master’s Degree in Public Policy from the Harvard Kennedy School and a Bachelor of Arts in Economics and English from Lafayette College.
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Bob Cummings

Bob Cummings, Head of SAP’s Industry Business Unit for Insurance, is responsible for SAP’s offering to insurance companies. He is a 20-year veteran in the SAP business, both with SAP Partners and, since 1994, in international roles at SAP. Bob was one of the original founders of the SAP Industry Business Unit for Insurance, which led to building-out an end-to-end insurance suite. In addition to SAP consulting, presales, development, and product management leadership roles, he served as an assistant to the SAP Executive Board driving strategic initiatives and campaigns. Previous roles include Vice President, Suite Integration Group; Vice President, Solution Management – Suite Optimization;
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 25/10/2017 08:00 25/10/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap Today’s buzz: Insurance industry. Do you gnash your teeth every time you deal with insurers? Do they even know the meaning of ‘customer experience’? The experts speak. Mark Breading, Strategy Meets Action: “The insurance industry is in the midst of a long transition from paper to digital, affecting every part of the business, but especially the customer experience.” Nathan Golia, Insurance & Technology: “I had the good providence to stumble upon a plan of the city council. A construction plan of epic proportions. We're calling it a freeway. Eight lanes of shimmering cement running from here to Pasadena. Smooth, safe, fast. Traffic jams will be a thing of the past.” (Judge Doom, Who Framed Roger Rabbit, 1988 film). Kathy Ann Hutson, IBM: “Customer-centered innovation is key to growth in the changing insurance marketplace.” Bob Cummings, SAP: “There is no path. A path only forms when you walk.” (Chinese proverb) Join us for The Digital Insurer: Opportunities with Customer Centricity Trends. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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