SIGN-UP NOW! SIGN-UP NOW! Click to become a VoiceAmerica Member for Free!
Voiceamerica radio logo
voiceamerica-business radio logo
Apple logo Google Play Store Kindle store
Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

September 11th 2013:Engaging Your Customer: New Recipe for A Long Marriage

The buzz: CRM. Has your company’s CRM evolved to keep up with today’s digitally-empowered, brand-controlling customers – or is it stuck in vanilla call-center mode? If the latter, wake up! Your audience is seizing the power moment-by-moment via smartphones, 4G networks, social networking – and defying traditional CRM tools. The experts speak. Brent Leary, CRM Essentials: “When it comes to building lasting relationships with customers living in The Millisecond Economy, ‘speed thrills and the lack of it kills’”. Susan Etlinger, Altimeter: “The greatest danger in times of turbulence is not th

Read more
Share Email SHARE
Download PDF DOWNLOAD PDF
Get Code GET CODE

Tune in

Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel
LISTEN LIVE
EPISODE ON DEMAND
VIEW HOST PAGE
Questions? Comments?
Call In Live!
Toll Free: 1-866-472-5790
Intl: 001-480-398-3352

Featured Guests

Guest Image

Brent Leary

Brent Leary is a CRM industry analyst, advisor, author, speaker and award-winning blogger at BrentLeary.com. He is co-founder and Partner of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. In 2009 he co-authored Barack 2.0: Social Media Lessons for Small Business. Recognized by InsideCRM as one of the 25 most influential industry leaders, Brent is a past recipient of CRM Magazine's Most Influential Leader Award. He serves on the national board of the CRM Association, advisory board of the University of Toronto's CRM Center of Excellence, and editorial advisory board for The Atlanta Tribune. He also writes for CRM Maga
Read more
Guest Image

Susan Etlinger

Susan Etlinger is an industry analyst at Altimeter Group, where she works with global companies to develop both social data and intelligence strategies that support their business objectives. Susan has a diverse background in marketing and strategic planning within both corporations and agencies. A frequent speaker on social media and analytics, she has been extensively quoted in outlets including Fast Company, BBC, New York Times and The Wall Street Journal. Read her “Thought Experiments” blog at susanetlinger.com
Read more
Guest Image

Jamie Anderson

Jamie Anderson is Director of Global Solutions Marketing within SAP's Customer LOB Solutions area, with a specific focus on CRM, eCommerce, and multi-channel solutions delivery. He is somewhat of a “CRM veteran”, with over 15 years’ experience in the customer-facing solutions space, and has worked with many brands in defining and implementing engaging customer experiences. Jamie is an active blogger and tweeter. Jamie’s blog: http://www.business2community.com/author/jamie-anderson#OSexzMuPVIEuUXKI.99
Read more

Share This Episode

facebook Share On Facebook
twitter Share On Twitter
Linkedin Share On LinkedIn
Share Email Share this E-mail
https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 13/12/2017 08:00 13/12/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap The buzz: CRM. Has your company’s CRM evolved to keep up with today’s digitally-empowered, brand-controlling customers – or is it stuck in vanilla call-center mode? If the latter, wake up! Your audience is seizing the power moment-by-moment via smartphones, 4G networks, social networking – and defying traditional CRM tools. The experts speak. Brent Leary, CRM Essentials: “When it comes to building lasting relationships with customers living in The Millisecond Economy, ‘speed thrills and the lack of it kills’”. Susan Etlinger, Altimeter: “The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic" (Peter Drucker, management consultant, self-described ‘social ecologist’, 1901-2005). Jamie Anderson, SAP: “My philosophy born from eight years in the recording industry: ‘I’d rather be a failure at something I love than a success at something I hate (quoting George Burns, late actor) ’”. Join us for Engaging Your Customer: New Recipe for A Long Marriage. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
Email Host Email the Host

Connect with VoiceAmerica

Download our mobile apps
App store Google play Blackberry store
GPlus Facebook Twitter Linkedin Social Media
presspass-banner