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Future of Business with Game Changers, Presented by SAP

Future of Business with Game Changers, Presented by SAP

Thursday at 7 AM Pacific

December 11th 2014:Tis the Season for Retailers: Managing A Contingent Workforce

The buzz: Retail. ‘Tis the time for seasonal hiring, especially in retail. But as 82% of retailers increasingly hire contingent, intermittent, and consultant employees, they need to engage and understand this part-time workforce to ensure an optimal shopping experience all year. Any lessons here for non-retailers? The experts speak. Brian Kilcourse, RSR Research: “In the age of the omni-channel shopper, consumers expect retail employees to be at least as well-informed about products and services as they are.” Mukesh Nakra, Infosys: “The achievements of an organization are the results of the

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Featured Guests

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Brian Kilcourse

Brian Kilcourse is recognized as one of the top retail technology leaders in the United States. He is a managing partner at Retail Systems Research LLC (“RSR Research”), a company focused on delivering research, strategies, and knowledge for the extended retail industry. Formerly President & Chief Executive of Retail Systems Alert Group (RSAG), Brian is a recognized leader in retail technology practices. He has authored research reports on Cross-Channel Retailing, Supply Chain, Customer Data Security, Business Intelligence & Analytics, Mobility, IT Governance, Workforce Management, Services Oriented Architectures (SOA) and Software as a Service (SaaS). Previously, Brian was SVP and CIO
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Mukesh Nakra

Mukesh Nakra, Associate Vice President, Program Director - Retail, CPG, Logistics and Life Sciences at Infosys, has over 19 years of experience in strategic consulting, and specializes in managing large, complex transformations impacting the workforce. Mukesh has an exceptional track record as a business partner at both the strategic and operational levels in enabling executive teams to improve performance, build organizational capability, lead and execute complex cross-border change successfully. He is a strategic advisor to CHRO’s and CxOs from global organizations, advising on HCM procedures, policies, and technology needs. He also consults on process transformation in the areas of
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Jerry Hoberman

Jerry Hoberman is a principal in Deloitte Consulting’s Retail SAP practice. He also serves as Deloitte’s EAST Technology SAP Practice leader with project delivery and practice operations accountability. With over 20 years of SAP experience, he serves retail and wholesale distribution clients. Jerry’s varied experience has a common thread of achieving value for his clients. He has generated business cases and implementation roadmaps, led transformative projects and been accountable for assessing the quality of implementations for Deloitte clients. His program management experience integrates the value of SAP with complementary Point-of-sale, eCommerce, merchandising, pricing, and alloca
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David Swanson

David Swanson, Executive Vice President, Human Resources, SAP, has over 25 years of human resources management experience. He is currently the executive vice president of human resources for SAP. Most recently he was the CHRO for North America where he led the HR Business Partner team. In addition he has held executive human resources roles at a number of technology companies supporting global development, marketing, sales and service organizations. David is a panelist and keynote speaker on the Future of HR, focusing on how HR can make an impact in the business through analytics and big data, not just activity reporting. He is actively involved in the human resources community as both
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https://www.voiceamerica.com/show/2307/future-of-business-with-game-changers-presented-by-sap Future of Business with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2307/future-of-business-with-game-changers-presented-by-sap The buzz: Retail. ‘Tis the time for seasonal hiring, especially in retail. But as 82% of retailers increasingly hire contingent, intermittent, and consultant employees, they need to engage and understand this part-time workforce to ensure an optimal shopping experience all year. Any lessons here for non-retailers? The experts speak. Brian Kilcourse, RSR Research: “In the age of the omni-channel shopper, consumers expect retail employees to be at least as well-informed about products and services as they are.” Mukesh Nakra, Infosys: “The achievements of an organization are the results of the combined efforts of each individual.” (Vince Lombardi) Jerry Hoberman, Deloitte: “In the world of the ‘new normal’, workforces are expected to be as flexible as the demands of customers they serve.” David Swanson, SAP: “Always treat your employees exactly as you want them to treat your best customers.” (Stephen R. Covey) Join us for ‘Tis the Season for Retailers: Managing A Contingent Workforce. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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