The Silver Bullet for Cloud Economics: Customer Success

December 9, 2020
Hosted by Bonnie D. Graham

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Episode Description

The Buzz: A silver bullet can be defined as an infallible means of attack or defense; a simple remedy for a difficult or intractable problem; any simple but sweeping solution to a complex or virtually insurmountable problem; a bullet made of silver, usually in the folkloric belief that such bullets are the only weapons that can kill a werewolf; or any straightforward solution perceived to have great effectiveness or bring miraculous results. Besides the one in folklore, is there ever an effective silver bullet? Many solution provider organizations are shifting the fundamentals of their business from project-based to recurring revenue-based – a massive transformational challenge with many levers to pull, push and turn on the journey. We’ll ask SAP's Charles Bennett, Dave Hartley and John Scola about those levers and the silver bullet that may be a core foundational principle for every successful recurring revenue business on The Silver Bullet for Cloud Economics: Customer Success.

Changing the Game with Next-Generation Partnering, Presented by SAP

New Episodes on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Changing the Game with Next-Generation Partnering, Presented by SAP.

We’ll explore how the important role partners play in today’s economy is continuing to evolve, and how the next-generation partnering multi-year movement will continue to support that evolution through helping partners innovate, grow the partner economy and deliver a best in class experience that drives customer success.

Learn how you can become the savvy leader who takes your company across the finish line as you look ahead to the next wave of business innovation.

Changing the Game with Next-Generation Partnering, Presented by SAP, heard on the VoiceAmerica Business Channel.

Bonnie D. Graham

Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”

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Episode Directory

December 2020

  • 12/9/2020: The Silver Bullet for Cloud Economics: Customer Success Listen Now

November 2020

October 2020

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